Courses included


Explore the building blocks and essentials of Customer Success through our Foundations Level 1 On-Demand bundle. This self-paced eLearning program provides lessons and activities by a certified instructor and assessments throughout all six Foundations Level 1 curriculum courses.

Get more out of your growth!

Consider joining one of our upcoming live training programs that include weekly sessions with a certified coach and fellow industry learners and leaders to discuss, interact, and explore the Foundations Level 1 curriculum in a hybrid learning model.

Meet your instructor

Shannon Reys

Annie is known for her passion and drive for client retention and the customer journey, upholding strong user adoption with a diverse portfolio of customers from small to enterprise. Her expertise spans over 15 years in Customer Success, Customer Support, Implementation/Onboarding, Sales (Renewals, Expansions), and Professional Services for B2B SaaS companies. Leading with a growth mindset focus, she thrives on building up team members to nurture their output of strong customer relationships. Prior to driving revenue retention, Annie was an original 'Transitioning Teacher' who taught for over eight years as both an Elementary Educator and Instructional Coach, holding a Masters in Learning and Curriculum from the University of San Diego and a Bachelors in Elementary Education from California State University Long Beach. She currently resides in Orange County, California with her two daughters.
Patrick Jones - Course author

On-Demand Certification

Start owning your learning and growth with our Foundations Level 1 bundle!