FUNDAMENTALS ARE ESSENTIAL

foundations level 1
The basic building blocks of building trust and relationships with customers is more vital than ever before. With Growth Molecule™ Foundations Level 1 program we will cover opportunities and methodologies that are essential to your customer's success. 

This course is great for those who are:

 New-to-Customer Success ready to learn
 Looking to further develop or refine existing skills
 Ready to invest into their professional development

Curriculum Overview

  • Week 1 : Leading Effective Business Meetings
  • Week 2 : Customer Communication Best Practices
  • Week 3 : Mastering the Art of Nojitsu
  • Week 4 : Start the Renewal at Kickoff
  • Week 5 : Time Management and Proactive Customer Management
  • Week 6 : Difficult Conversations

Foundations Level 1

CSMs and other customer facing roles learn how to professionally build and lead customer relationships with effective meeting practices to mastering the art of 'nojitsu' to feel confident in having difficult conversations. 

01

Leading Effective Business Meetings

Learn how to host a professional and outcomes-based meeting using emotional intelligence
and their best selves to customer meetings online.

02

Customer Communication Best Practices

Explore how to create value at every touchpoint using business writing best practices and getting creative when customers don’t respond or have become disengaged.

03

Mastering the Art of Nojitsu

Examine and practice how to setting expectations with your customers and understanding when is it OK to say no by turning a “no” into a positive outcome for the customer.

04

Starting the Renewal at Kickoff

Practice the art of seamless handoffs, reviewing frameworks that lead effective Sales to CS Handoffs to be able to host a high-impact meeting with successful outcomes.

05

Time Management & Proactive Customer Management

Learn how to manage your time to reduce stress and deliver better customer outcomes.

06

Difficult Conversations

Dive into learning how to turn a difficult conversation into a productive opportunity, using Emotional Intelligence to lead conversations and
get customer relationships back on track.
October 2022
2023
*A minimum of 10 participants per cohort is ideal. For registrants best interest and learning, we will offer to reschedule to a future cohort.
*All content and archived recordings will be available for Enrolled Participants only for up to 12 months since originally enrollment date.

2023 is in Progress!

Growth Molecules is currently planning 2023 programs for 6 & 12 weeks. Stay tuned sign up to be the first notified about live training dates available 2023.
*A minimum of 10 participants per cohort is ideal. For registrants best interest and learning, we will offer to reschedule to a future cohort.
*All content and archived recordings will be available for Enrolled Participants only for up to 12 months since originally enrollment date.
Bundle Up this fall

Bundle Your Learning with Growth Molecules™

Get cozy with our certified coaches and instructors by joining both our Foundations Level 1 & Advanced Level 2 live training programs, starting October 11.

In just six 55-min weekly sessions, you can earn two Customer Success Association certifications and graduate from Growth Molecules™ Academy and be ready to jump start 2023!
Payment Plans
$100 Seat Deposit, Payment Plan 2x/2wks

INTERESTED IN ENROLLING YOUR 2 OR MORE OF YOUR TEAM?

We fully customize and personalize our Education Series programs to align with your company goals, needs, and practices.