TEAM EDUCATION
TO EMPOWER YOUR TEAM

No PowerPoint. No theory. No preaching. 
Highly interactive training the way adults learn.
Equip your Customer Success team with essential skills to protect and grow revenue with confidence.

"If you want to train up your Customer Success team to operate at a higher level, or even level out the playing field for a team of varying experience levels and backgrounds, Growth Molecules™ is the best in the biz!"
MELISSA MCMILLIAN
VP OF CUSTOMER SUCCESS
SCREENCASTIFY
WE CAN OFFER A ONE-OF-A-KIND CUSTOM EXPERIENCE FOR EACH MEMBER ON YOUR TEAM THAT WILL IMMEDIATELY
IMPACT CUSTOMER RELATIONSHIPS, TEAM OUTPUT, AND REVENUE.
"The Level 2 Advanced Customer Success course by Growth Molecules was phenomenal. Growth Molecules differentiates itself by focusing on teaching the way adults learn which is by relating key concepts to what we already know. In another word, to apply the customer success principles to real-life examples. In addition to the instructor’s extensive knowledge and expertise, I have greatly benefited from the discussions and collaborations with my cohort. Learning with Growth Molecules enlightens my intellectual curiosity, encourages me to understand that learning is a lifelong journey, and inspires me to pay it forward and contribute what I have learned to the community."
CHRISTINA SMIGIE
DIRECTOR OF CUSTOMER SUCCESS
DESCARTES
PROGRAM OPTIONS

Training Options for Every Team

CUSTOMER SUCCESS | Levels 1-4
SUPPORT | Level 1
LEADERSHIP | Levels 1-2
LEVEL 1

Foundations for Professionals Leading Customer Outcomes

Essential skills that every customer success professional should have to make a revenue-leading growth impact on business outcomes by way of the client relationship
  • Understanding Customer Success as a Profit Center
  • Leading Customers Before Your First Meeting
  • Leading Effective Business Meetings
  • Customer Communication Best Practices
  • Time Management to Maximize
    Outcomes
  • Overcoming Objection Handling
LEVEL 2

Advanced Foundations for Professionals Leading Customer Relationships

Developing skills that every customer success professional should have to make a revenue-leading growth impact on business outcomes by way of the client relationship
  • Starting the Expansion at Kickoff
  • Mastering the Art of Nojitsu
  • Proactive Customer Management
  • Understanding & Acting on Success Metrics
  • Asking the Right Questions for Growth
  • Ensuring Skills Learned Stick for Success
LEVEL 3

Building Strength Through Customer Connection & Self-Development

Professional growth for every customer success professional on connecting with the customer for better business outcomes by way of the client relationship and developing their own self-development as growing leaders.
  • Understanding & Leveraging Customer Personas
  • Customer Journeys for Success & Growth
  • Revenue Growth through Renewals and Resells
  • Maximize One on Ones with Leadership
  • See Yourself as a Leader, Even Without a Title
  • Lead Customers with Confidence
LEVEL 4

Account Management & Enablement For Customer Success

Account management growth for every customer success professional on managing and guiding customers towards success and better business outcomes by way of the client relationship through enablement.
  • Driving in Your Success Lane for Positive Results
  • Upsell & Cross-Selling with Ease
  • Partnership with Product, Marketing, and Sales
  • Grow from Churn
  • Executive Business Reviews with Impact
  • Continuous Growth
LEVEL 1

Foundations for Professionals Supporting
Customer Relationships

This essential skills-building program provides every Support team member, from entry-level to novice, an opportunity to dive deeper into the essential skills every customer support professional should practice, and apply, for ultimate growth impact on business outcomes by way of the client relationship. 
  • Turning Friction into Positive Outcomes
  • Understanding the Other Side
  • Emotional Intelligence in Urgent Situations
  • Communicating with Clarity and Brevity
  • Driving in Your Support Lane for Positive Results
  • Continuous Support Growth & Development
LEVEL 1

Foundations of Coaching and Enablement for Success Leaders

Professional growth for every customer success leader on servant leadership for better business outcomes by way of the team relationship and developing as a growing leader.
  • Leading with Empathy
  • Metrics that Impact Revenue and Growth
  • Creating a Coaching Culture
  • Change Management for Success
  • Building Initiatives with Revenue Impact
  • Leveraging an Executive Sponsor Team
LEVEL 2

Strategic Business Outcomes for
Success Leaders

Professional growth for every customer success leader on strategy development and planning for better business outcomes by way of the assessing their organization for ultimate impact as a contributing leader.
  • Building Bridges with KPI/OKRs
  • S.O.A.R.E. into Revenue
  • Building Customer Health Scorecards
  • Onboarding Plans for a Strong Successful Start
  • Capacity Planning for Durable Growth
  • Continuous Growth as a Growing Leader

Our Growing Graduates

What makes us different than the rest?

Our offerings are high-impact, hybrid learning opportunities taught by experienced customer success and education experts. They are lively and interactive and can have a direct and lasting impact on your organization. There are no "death by powerpoints" allowed in these programs.
Happy Graduates
Breakout Rooms & Teamwork
Learn Anywhere
Whiteboarding & Live Discussion

Multi-Modal Delivery & Instruction

We can offer your team virtual, live or live, in person instruction, or even hybrid if you like! By using multiple modalities and learning strategies, every member on your team will feel empowered and ready to make impact instantly after each course.

Accredited & Certified

As a proud Customer Success Advisor of the Customer Success Association™, our uniquely crafted accredited education programs empower professionals to learn and practice the highest quality CS Competency Standards in the industry.

Real-World Connection

Every session includes breakout room activities with real-world scenarios that we come across in our day role and responsibilities. These role-playing opportunities never disappoint and beware, your team might ask for more! Scenarios are also customized to reflect a day in the life of your Customer Success, Support, or Leadership teams.

Independent Assessments, Activities & Resources

Each course will consist of a course workbook, independent activities, guided e-Learning instruction, and resources to continue their learning growth outside the program. Learners will find course knowledge check formative assessments in addition to two-program checkpoints and a final exam for certification.
Our TEAM

Meet Our Certified Educators & Coaches

Annie Stefano

HEAD OF educatION,
consultant & COACH
Annie is known for her passion and drive for client retention and the customer journey, upholding strong user adoption with a diverse portfolio of customers from small to enterprise. Her expertise spans over 15 years in Customer Success, Customer Support, Implementation/ Onboarding, Sales (Renewals, Expansions), and Professional Services for B2B SaaS companies. Annie has advanced experience in building and customizing CRM structures including Gainsight and ChurnZero to align unique customer journeys and increased product fidelity. She also taught for over 8 years in education before transitioning into customer success!

Shannon Rey Gibbs

educator & TRAINER
Shannon loves the intersection of people and technology and has 20 years of experience in Training, Customer Success, Account Management, and Program Management while working with startups to large global enterprise customers across a variety of industries. She excels at pulling resources together and streamlining processes while holding a vision of the bigger picture.

Emillia D'Anzica

CEO & Founder
Emilia D’Anzica is the founder and managing director of Growth Molecules, a management consulting firm focused on customer support and success. The company’s mission is to help organizations increase profit while maximizing value to customers. Emilia is also on several advisory boards globally and an active contributor of the Forbes Council.

Shannon Rey Gibbs

educator & TRAINER
Sabina is an executive global business builder with expertise in Customer Success, Customer Support, Tech Support, Contact Centers (Inbound), Sales (Renewals, Expansions) and Professional Services for hyper-growth B2B SaaS companies with nearly 20 years experience. Sabina also sits on several boards and participates in a multitude of mentorship programs. Sabina is an advocate for creating equality and breaking down the gender gap in the workplace. In her quest to encourage other women to join tech, stay in tech and thrive in tech, Sabina and her partner are writing a book about moms in the “tech trenches”. Sabina is also passionate about leadership and believes that any customer experience starts with the inside out: build up your team to build out client connections.