PRIVATE EDUCATION
TO EMPOWER AND EXPAND
YOUR TEAM'S EXPERTISE

Our customized and personalized education programs can be fully tailored to meet both your company needs, while certifying and growing your team's expertise and knowledge of the customer success industry to become stronger revenue driven leaders that will maximize customers potential
with your products or services.
"If you want to train up your Customer Success team to operate at a higher level, or even level out the playing field for a team of varying experience levels and backgrounds, Growth Molecules™ is the best in the biz!"
melissa mcmillian
vp of Customer Success
Screencastify
"The Level 2 Advanced Customer Success course by Growth Molecules was phenomenal. Growth Molecules differentiates itself by focusing on teaching the way adults learn which is by relating key concepts to what we already know. In another word, to apply the customer success principles to real-life examples. In addition to the instructor’s extensive knowledge and expertise, I have greatly benefited from the discussions and collaborations with my cohort. Learning with Growth Molecules enlightens my intellectual curiosity, encourages me to understand that learning is a lifelong journey, and inspires me to pay it forward and contribute what I have learned to the community."
christina smigie
Director of Customer Success
Descartes
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Achieve your goals

Personalized Programming & Certification

Our certified Growth Molecules™ educators and coaches can tailor a customized and personalized hybrid learning program for your customer success or experience team with both instructor led and asynchronous learning. By aligning with company values and goals in combination with our foundations and advanced CSA accredited education program, we can offer a one-of-a-kind custom experience for each member on your team.

Each program includes the following:
  • Coaching led by dedicated & certified educators
  • Flexible scheduling to accommodate team calendars
  • Custom curriculum coursebooks, materials, and resources
  • Company aligned real world scenarios & interactive role-play
  • Personalized registration & academy experience
  • CSA Accreditation certification grading & review
  • Immediate return on your investment

VIRTUAL HYBRID LEARNING OPTIONS

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Team Growth

LEVELS 1 & 2
Short & Sweet
Content & Collaboration
Includes the following:
  • SIX 55-minute interactive instructor led sessions
  • STANDARD FITTED COURSE CURRICULUM 
  • 1 interactive learning activity per course
  • 6 standard workbooks & materials
  • 8 knowledge check assessments
  • 12+ pre & post course SYNCHRONOUS learning activities
  • standard FINAL CERTIFICATION EXAM & BADGE
  • CSA ACCREDITED CERTIFICATION

6-Weeks
75 Minutes

GOLD
Empower & Engage
Extended Role Play & Group Review
Includes the following:
  • Six 75-minute interactive instructor led sessions
  • MADE-TO-MEASURE COURSE CURRICULUM
  • 1-2 interactive learning & group activities per course
  • 6 custom workbooks & materials
  • 8 knowledge check assessments
  • 12+ pre & post course SYNCHRONOUS learning activities
  • PRESCRIPTIVE FINAL CERTIFICATION EXAM & BADGE
  • CSA ACCREDITED CERTIFICATION

4-Weeks
90 minutes 

PLATINUM
Impactful & Efficient
Accelerated Curriculum
Includes the following:
  • FOUR 90-minute interactive instructor led sessions
  • PURPOSE-BUILT COMBINED COURSE CURRICULUM 
  • 2-3 interactive learning & group activities per session
  • 4 custom workbooks & material
  • 6 knowledge check assessments
  • 8+ pre & post course SYNCHRONOUS learning activities
  • PRESCRIPTIVE FINAL CERTIFICATION EXAM & BADGE
  • CSA ACCREDITED CERTIFICATION
 Special pricing for On-Demand or new employee onboarding also available.
 Options are based on a single education program of either Foundations Level 1 or Advanced Level 2
Don't hesitate

Develop your team,
take them to the next level!

LIVE, IN PERSON LEARNING OPTIONS

We can bring our education programs to your next live team event, professional development, conference or in-person meeting.

1 Day

SILVER
Fundamental
1 Certification Included   
Training typically Includes:
  • 20 TEAM MEMBERS / INSTRUCTOR
  • 1 day of interactive learning
  • certification of completion
  • customized curriculum coursebooks & materials
  • one level 1 CSA Accreditation certification

2 Days

BRONZE
Impactful
1 Certification Included   
Training typically Includes:
  • 20 team members / instructor
  • 2 days of interactive learning
  • 1 knowledge check assessment
  • prescriptive certification exam & badge
  • one level 1 CSA ACCREDITATION Certification

3 Days

GOLD
Actionable
2 CertificationS Included   
Training typically includes:
  • 20 team members / instructor
  • 3 days of interactive Learning
  • up to 3 knowledge check assessments
  • adaptive prescriptive certification exam & badge
  • level 1 & level 2 csa accreditation certifications
 Team swag & gift options available at an additional cost
 Additional costs may be included for travel, lodging, and meal stipends for each instructor 
Our TEAM

Meet Our Certified Educators & Coaches

Emillia D'Anzica

CEO & Founder
Emilia D’Anzica is the founder and managing director of Growth Molecules, a management consulting firm focused on customer support and success. The company’s mission is to help organizations increase profit while maximizing value to customers. Emilia is also on several advisory boards globally and an active contributor of the Forbes Council.

Shannon Rey Gibbs

educator & TRAINER
Shannon loves the intersection of people and technology and has 20 years of experience in Training, Customer Success, Account Management, and Program Management while working with startups to large global enterprise customers across a variety of industries. She excels at pulling resources together and streamlining processes while holding a vision of the bigger picture.

Annie Stefano

educator, consultant
Annie is known for her passion and drive for client retention and the customer journey, upholding strong user adoption with a diverse portfolio of customers from small to enterprise. Her expertise spans over 15 years in Customer Success, Customer Support, Implementation/Onboarding, Sales (Renewals, Expansions), and Professional Services for B2B SaaS companies. Annie has advanced experience in building and customizing CRM structures including Gainsight and ChurnZero to align unique customer journeys and increased product fidelity.