PRIVATE EDUCATION
TO EMPOWER YOUR TEAM

Our customized and personalized education programs can be fully tailored to meet both your company needs to become stronger revenue driven leaders that will maximize customers potential
with your products or services.
"If you want to train up your Customer Success team to operate at a higher level, or even level out the playing field for a team of varying experience levels and backgrounds, Growth Molecules™ is the best in the biz!"
melissa mcmillian
vp of Customer Success
Screencastify
"The Level 2 Advanced Customer Success course by Growth Molecules was phenomenal. Growth Molecules differentiates itself by focusing on teaching the way adults learn which is by relating key concepts to what we already know. In another word, to apply the customer success principles to real-life examples. In addition to the instructor’s extensive knowledge and expertise, I have greatly benefited from the discussions and collaborations with my cohort. Learning with Growth Molecules enlightens my intellectual curiosity, encourages me to understand that learning is a lifelong journey, and inspires me to pay it forward and contribute what I have learned to the community."
christina smigie
Director of Customer Success
Descartes
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Write your awesome label here.
elevate your learning & team growth

Personalized Programming & Certification

Our certified Growth Molecules™ educators and coaches can tailor a customized and personalized hybrid learning program for your customer success or experience teams, with both instructor led and asynchronous learning. As a proud Customer Success Advisor of the Customer Success Association™, our uniquely crafted accredited education programs empower professionals to learn and practice the highest quality CS Competency Standards in the industry. We can offer a one-of-a-kind custom experience for each member on your team that will directly impact customer relationships, team output, and revenue.

Each program includes the following:
  • Coaching led by dedicated & certified educators
  • Flexible scheduling to accommodate team calendars
  • Custom curriculum coursebooks, materials, and resources
  • Company aligned real world scenarios & interactive role-play
  • Personalized registration & academy experience
  • CSA Accreditation certification evaluation
  • Immediate return on your investment

VIRTUAL HYBRID LEARNING PROGRAMS

Focus on team growth with select one or both of our Customer Success Association accredited programs Foundations Level 1 or Advanced Level 2, which include the following for your team's learning and growing experience:

  •  Six 55-minute interactive instructor led sessions
  •  Standard Growth Molecules™ Course Curriculum
  •  1 interactive, collaborative learning activity per course
  •  6 standard workbooks & materials
  •  8 knowledge check assessments
  •  12+ pre & post course syncrhonus learning activities
  •  Standard Final Certification Exam, LinkedIn Credential, & Badge
  •  Customer Success Association™ Accreditation & Certification for each learner
 Addition pricing for On-Demand or new employee onboarding also available.
 Options are based on a single education program of either Foundations Level 1 or Advanced Level 2
 Growth Molecules™ is a proud Customer Success Advisor of the Customer Success Association™
Don't hesitate

Develop your team,
take them to the next level!

LIVE, IN PERSON LEARNING OPTIONS

Focus on team growth with select one or both of our Customer Success Association accredited programs Foundations Level 1 or Advanced Level 2, which include the following for your team's learning and growing experience:

  •  Six 55-minute interactive instructor led sessions
  •  Standard Growth Molecules™ Course Curriculum
  •  1 interactive, collaborative learning activity per course
  •  6 standard workbooks & materials
  •  8 knowledge check assessments
  •  12+ pre & post course syncrhonus learning activities
  •  Standard Final Certification Exam, LinkedIn Credential, & Badge
  •  Customer Success Association™ Accreditation & Certification for each learner
 Addition pricing for On-Demand or new employee onboarding also available.
 Options are based on a single education program of either Foundations Level 1 or Advanced Level 2
 Growth Molecules™ is a proud Customer Success Advisor of the Customer Success Association™
Our TEAM

Meet Our Certified Educators & Coaches

Annie Stefano

educator, consultant
Annie is known for her passion and drive for client retention and the customer journey, upholding strong user adoption with a diverse portfolio of customers from small to enterprise. Her expertise spans over 15 years in Customer Success, Customer Support, Implementation/ Onboarding, Sales (Renewals, Expansions), and Professional Services for B2B SaaS companies. Annie has advanced experience in building and customizing CRM structures including Gainsight and ChurnZero to align unique customer journeys and increased product fidelity. She also taught for over 8 years in education before transitioning into customer success!

Shannon Rey Gibbs

educator & TRAINER
Shannon loves the intersection of people and technology and has 20 years of experience in Training, Customer Success, Account Management, and Program Management while working with startups to large global enterprise customers across a variety of industries. She excels at pulling resources together and streamlining processes while holding a vision of the bigger picture.

Emillia D'Anzica

CEO & Founder
Emilia D’Anzica is the founder and managing director of Growth Molecules, a management consulting firm focused on customer support and success. The company’s mission is to help organizations increase profit while maximizing value to customers. Emilia is also on several advisory boards globally and an active contributor of the Forbes Council.

Shannon Rey Gibbs

educator & TRAINER
Sabina is an executive global business builder with expertise in Customer Success, Customer Support, Tech Support, Contact Centers (Inbound), Sales (Renewals, Expansions) and Professional Services for hyper-growth B2B SaaS companies with nearly 20 years experience. Sabina also sits on several boards and participates in a multitude of mentorship programs. Sabina is an advocate for creating equality and breaking down the gender gap in the workplace. In her quest to encourage other women to join tech, stay in tech and thrive in tech, Sabina and her partner are writing a book about moms in the “tech trenches”. Sabina is also passionate about leadership and believes that any customer experience starts with the inside out: build up your team to build out client connections.