Jennifer is a prominent Customer Success executive with extensive experience at AI-based enterprise software companies. Jennifer specializes in helping B2B enterprise companies, from $0 to $50M ARR, launch or redesign effective scalable Customer Success and Professional Services programs for digital touch and white-glove customers. With over the past 20 years, Jennifer has launched and scaled up numerous success organizations, at companies including Vectra, Agari, Proofpoint, and First Data. Her deep experience as an operator spans the entire customer lifecycle, including sales engineering, sales operations, customer success, professional services, support, customer education, and community. Jennifer is known for her human-first leadership style, helping to build teams of professionals that grow companies and careers. She guides clients to deeply understand themselves, the customer journey, and effective ways to operationalize their business. Throughout her career, Jennifer has made it her mission to deliver, affirm, and grow customer value, and to empower employees and product users alike to be the best professionals they can be.