Customer Success Playbook
James brings the energy as he unpacks how digital CS is becoming essential for efficient scaling with hosts Kevin Metzger and Roman Trebon, as they dive into the transformation trends in customer success.
Build a CS Operating Model
Do you know how to forecast the future impact of an investment in Customer Success on your company’s financial health? James shares a starting operating model guide that can help to unpack and sell your CFO on CS.
James is the founder of the largest and most vibrant community of Customer Success professionals in the Southeast, bringing Success professionals together to learn, network, and connect. Check out how Atlanta supports the Success community!