growth impact. accelerated.

with Evan

Throughout his career, Evan has been recognized as a top performer, Evan has a competitive streak that’s led to expertise in retention strategy and forecasting. This competitiveness extends to his teams, where his most rewarding moments are witnessing the success of his team members. He’s a firm believer in the servant leadership philosophy. As a Customer Success leader with over 10 years of experience scaling teams and driving outcomes for customers. He has led several Gainsight Implementations and operationalized processes and systems. He’s passionate about curating customer journeys and building playbooks that lead to adoption and growth. He’s helped thousands of customers successfully onboard new software platforms and used a metrics-driven approach to demonstrate value to stakeholders.
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Areas of Expertise include:

All Growth Stages

Data Analysis & Insights

Interview Preparation


SaaS Metrics & Financial Literacy

Negotiation & Objection Handling

Black Voices in Customer Success

Black Voices in Customer Success, Hosted by Evan Williams, a Customer Success leader and Advisor with Growth Molecules, a Customer Success advisory firm that helps companies protect and grow revenue.  This series of conversations with Black leaders in customer success hosted by Evan Williams will focus on tips for successfully climbing the ladder in Customer Success, "Managing Up," and how to lead CS teams in an unpredictable economic climate.
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In this first episode, Evan interviews Anthony DeShazor - SVP of Customer Success and Experience at Givelify.
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In this second episode, Evan interviews Erica Swint-Williams, MBA, Director, Client Strategy of Attentive.
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In this third episode, Evan interviews Sandy Uwimana, at Stanford GSB Impact Fund.
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In this fourth episode, Evan interviews Nate Williams: Founder & Managing Partner, Benjamin Vance Search.
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In this fifth episode, Evan interviews Samuel J Cummings III: Author, Data Scientist & CS Professional.