growth impact. accelerated.

Coaching
with Emilia

Emilia stands as the force behind Growth Molecules™, a premier management consulting firm renowned for its unwavering dedication to safeguarding and amplifying revenue streams. With an unwavering mission to empower organizations to skyrocket profits while elevating customer value to unprecedented heights, Emilia’s visionary leadership has transformed countless enterprises. Over two decades of unparalleled expertise as a Chief Customer Officer and influential figure in Silicon Valley’s corporate landscape, Emilia has been heralded as the preeminent Customer Growth Advisor of 2024 by IAOTP. As your coach, she can offer executive support with a global perspective.
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Areas of Expertise include:

Executive Prescence

Leadership

SaaS Metrics & Financial Literacy

Strategic Project Planning

Negotiation & Objection Handling

B2B

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Differentiate with Digital

Annie Stefano, Head of CS Education at Growth Molecules, and Karen Budell, Chief Marketing Officer at Totango, share how digital strategy leads to increased value and confidence for your customers, time savings for your team, and growth for your company!
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Investing in Education

Join the following Customer Success and Education Professionals as they discuss the impact training, role-playing, and difficult conversations can have on your business and career, with Annie Stefano leading a panel with Vijyay Mehrotra from USF, Angela Cruz, Manager of CS at PowerDMS, and Tim Rondeau, the VP of Customer Care at Age of Learning.
Blog

3 Actionable Tips that Turn Up the Heat in Success

Reflecting upon a Totango Conference in Miami, Florida, Annie shares the hottest tips that leads to scaling and growing success. 
BLOG

Customer Success:
Misunderstood or Mastered?

Check out this blog where Annie Stefano and Sabina Pons break down what actually is customer success and why it is an important part of a SaaS organization, critical to revenue growth.
BLOG

Customer Journey Mapping:
Game of Candyland or Twister?

While both these board games probably call back to our childhood, consider what they each offer the customers or users and align the idea of journey mapping. If we start with customer outcomes,  it can help us build a better journey map on how to get the customer there.