Shannon is a Trainer and SaaS Customer Success strategist who partners with leaders and organizations to evolve key programs and reach their own highest potential, creating an exceptional customer experience. Shannon guides others using her understanding of human potential and industry best practices — empowering them to tap into their greatest strengths to drive success. She’s a certified Solution-focused Coach with training in Nonviolent Communication. She has a knack for guiding others to learn new skills, quickly adopt technology, and streamline processes with ease and efficiency.

Annie is known for her passion and drive for client retention and the customer journey, upholding strong user adoption with a diverse portfolio of customers from small to enterprise. Her expertise spans over 15 years in Customer Success, Customer Support, Implementation/Onboarding, Sales (Renewals, Expansions), and Professional Services for B2B SaaS companies. Leading with a growth mindset focus, she thrives on building up team members to nurture their output of strong customer relationships. Prior to driving revenue retention, Annie was an original 'Transitioning Teacher' who taught for over eight years as both an Elementary Educator and Instructional Coach, holding a Masters in Learning and Curriculum from the University of San Diego and a Bachelors in Elementary Education from California State University Long Beach. She currently resides in Orange County, California with her two daughters.