Shannon is a Trainer and SaaS Customer Success strategist who partners with leaders and organizations to evolve key programs and reach their own highest potential, creating an exceptional customer experience. As a certified Solution-focused Coach with training in Nonviolent Communication, Shannon has a knack for guiding others to learn new skills, quickly adopt technology, and streamline processes with ease and efficiency. With over 20 years of experience in Training, Customer Success, Account Management, and Program Management while working with startups to large global enterprise customers across a variety of industries. She excels at pulling resources together and streamlining processes while holding a vision of the bigger picture.