You have 3-sessions with James, who is commitment to professional development in Customer Success is notable. As a leader who helped to scale $10M-$100M SaaS companies from startup to scale, he found the time to author one of the industry’s most popular online CSM certification courses, has led multiple cohorts of live CS coaching, and now serves as a Mentor with Endeavor.org, where he guides leaders of high-growth companies in creating and executing successful Customer Success strategies. These contributions have led to his recognition as a 'Top 100 Customer Success Strategist' by his peers on three separate occasions.
James can share his expertise on areas including, but not limited to:
Customer Education & Enablement
Data Analysis & Insights
SaaS Metrics & Financial Literacy
Strategic Project Planning
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"You can't control the direction of the wind, but you can adjust your sails."