Shannon is a Trainer and SaaS Customer Success strategist who partners with leaders and organizations to evolve key programs and reach their own highest potential, creating an exceptional customer experience. Shannon guides others using her understanding of human potential and industry best practices — empowering them to tap into their greatest strengths to drive success. She’s a certified Solution-focused Coach with training in Nonviolent Communication. She has a knack for guiding others to learn new skills, quickly adopt technology, and streamline processes with ease and efficiency.