FOUNDATIONS LEVEL I
6-Week Certification Program
Learn the essential practices of Customer Success Management with FOUNDATIONS
This course is great for those who are:
New-to-Customer Success ready to learn
Looking to further develop or refine existing skills
Ready to invest into their professional development
What you will get out of this course
FOUNDATIONS Level I will provide opportunities to interactively and collaboratively build and develop essential skills for every Customer Success team member, at every level. The skills and methodologies learned here will ultimately lead to your customers' success with your products or services, instantly able to apply learnings into your role and daily responsibilities.
Curriculum Overview
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Week 1 : Leading Effective Business Meetings
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Week 2 : Customer Communication Best Practices
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Week 3 : Mastering the Art of Nojitsu
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Week 4 : Start the Renewal at Kickoff
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Week 5 : Time Management and Proactive Customer Management
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Week 6 : Difficult Conversations
FOUNDATIONS 6-Week Schedule
Sign Up Today!
Cohort Start Date
April 13th 2022
Course Schedule
Wednesdays 10am - 11am PST
Wed Apr 13th 10am - 11am PST
Wed Apr 20th 10am - 11am PST
Wed Apr 27th 10am - 11am PST
Wed May 4th 10am - 11am PST
Wed May 11th 10am - 11am PST
Wed May 18th 10am - 11am PST
May 25th 2022
Wednesdays 9am - 10am PST
Wed May 25th 9am - 10am PST
Wed Jun 1st 9am - 10am PST
Wed Jun 8th 9am - 10am PST
Wed Jun 15th 9am - 10am PST
Wed Jun 22th 9am - 10am PST
Wed Jun 29th 9am - 10am PST
June 23rd 2022
Thursdays 2pm - 3pm PST
Thur Jun 23rd 2pm - 3pm PST
Thur Jun 30th 2 pm - 3pm PST
Thur Jul 14th 2 pm - 3pm PST
Thur Jul 21st 2pm - 3pm PST
Thur Jul 28th 2pm - 3pm PST
Thur Aug 4th 2pm - 3pm PST
August 16th, 2022
Tuesdays 10am - 11 am PST
Tues Aug 16th 10am - 11am PST
Tues Aug 23rd 10am - 11am PST
Tues Aug 30th 10am - 11am PST
Tues Sept 6th 10am - 11am PST
Tues Sept 13th 10am - 11am PST
Tues Sept 20th 10am - 11am PST
Tues Aug 16th 10am - 11am PST
Tues Aug 23rd 10am - 11am PST
Tues Aug 30th 10am - 11am PST
Tues Sept 6th 10am - 11am PST
Tues Sept 13th 10am - 11am PST
Tues Sept 20th 10am - 11am PST
October 6th, 2022
Thursdays 2pm - 3pm PST
Thur Oct 6th 2pm - 3pm PST
Thur Oct 13th 2pm - 3pm PST
Thur Oct 20th 2pm - 3pm PST
Thur Oct 27th 2pm - 3pm PST
Thur Nov 3rd 2pm - 3pm PST
Thur Nov 10th 2pm - 3pm PST
Thur Oct 6th 2pm - 3pm PST
Thur Oct 13th 2pm - 3pm PST
Thur Oct 20th 2pm - 3pm PST
Thur Oct 27th 2pm - 3pm PST
Thur Nov 3rd 2pm - 3pm PST
Thur Nov 10th 2pm - 3pm PST