ADVANCED LEVEL 2

6-Week Certification Program

Expand outside of fundamentals and gain a deeper understanding of practices in Customer Success Management with ADVANCED
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This course is great for those who are:

 Foundations Level 1 graduates, looking to dive deeper into industry topics and process
 Professionals seeking to develop and gain a deeper understanding of the customer as a customer success partner in SaaS
 Continuing to invest into professional development to further enrich their career

Curriculum Overview

  • Week 1 : Understand & Leverage Customer Personas
  • Week 2 : Customer Journeys for Success
  • Week 3 : Your Expansion Playbook
  • Week 4 : Executive Business Reviews
  • Week 5 : Leading Customers with Confidence
  • Week 6 : Continuous Growth

ADVANCED 6-Week Schedule

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ADVANCED Level 2 will empower you with education that has a direct impact to your role and responsibilities as a Customer Success leader or contributer. This advanced education program is built for professionals at any level, seeking to develop their communication skills and dive deeper into industry topics.
Tuesdays
Thursdays
*A minimum of 10 participants per cohort is ideal. For registrants best interest and learning, we will offer to reschedule to a future cohort.
*All content and archived recordings will be available for Enrolled Participants only for up to 12 months since originally enrollment date.
*A minimum of 10 participants per cohort is ideal. For registrants best interest and learning, we will offer to reschedule to a future cohort.
*All content and archived recordings will be available for Enrolled Participants only for up to 12 months since originally enrollment date.

INTERESTED IN ENROLLING YOUR COMPANY OR 2 OR MORE OF YOUR TEAM?

We fully customize and personalize our Education Series programs to align with your company goals, needs, and practices.
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The Growth Molecules™ Education Series are
CSA Accredited