EDUCATION FOR CUSTOMER
REVENUE TEAMS

We offer education services to enable your customer success and support teams.
We are passionate about helping people thrive in their careers and lives as we did in ours. Our goals are to inspire, motivate, coach, and guide individuals to their highest potential.

Professional Development.

Elevated.

At Growth Molecules we offer a variety of learning paths to embark on, elevating your growth to new heights. From on-demand or self-paced and learn as you go, to private hybrid learning programs for your large group or department to evolve into a stronger, more strategic, revenue-leading team in your organization. Education is that powerful and with our learning options, get ready to achieve your goals.

What's included?

All of our learning paths include a growing list of reasons to elevate your
learning with
Growth Molecules™.

Certified Coaches & Experience Industry Leaders

Our team has more than 100 years of experience in Customer Success who collaboration, create, and craft each course with the learner in mind.

Unique Learning Paths

Learning paths have been craftily detailed to provide learners with the best experience and outcomes, able to apply methodologies instantly and see immediate impact.

Hybrid Learning Model

We offer no powerpoint or decks, but rather live coach-led sessions and guided
on-demand activities to enhance your learning.

Assignments & Certification

Materials and resources extend your learning outside asynchronous instruction influencing your daily interactions with customers and team members.

A Growing Community

With each program and course, our network of industry leaders and learners expands. Become a part of it!

Referral Program

Graduates become part of a referral program, sharing their success story with others with opportunities of swag coupons, additional discounts, and more!
on-demand, self-paced

Grow At Your
Own Pace

Our on-demand, self-paced library offers learners the flexibility of growing their knowledge, at their own pace. Single courses and bundles offer a range of independent, asynchronous opportunities to accomplish your goals and elevate your professional development skills.
Emilia explains what Customer Success Ops is, how to measure its success, how to position it for budget approval within your org, and how it can impact your revenue and growth!

Setting Up CS Ops
for Maximum Revenue Impact

Every new students receives a new mini-course to welcome you to the academy and earn your first certificate and badge, just for learning how to navigate through the learning platform.

Academy
Welcome Kit

"Each one of the classes helped me take what I've been doing in my past positions and really apply it to the CS mindset. It helped me see the value in my experiences, and really brought to light for me how I can make that transfer to my new position!"

Lindsey Neff

Customer Success Manager, Lexia Learning
"I found the frameworks were most valuable as the acronyms allows us to remember the methodology easier. I enjoyed the breakout sessions with the other students and found that they are one of the most enjoyable parts of the course."

Jack Apibunyopas

Sr. Customer Success Manager, ServiceNow
LIVE TRAINING, fixed schedule

Grow with Others

Our live training, hybrid learning programs offer one-of-a-kind weekly and asynchronous opportunities to network, learn, practice, and apply industry themes and topics in a fun, interactive, and engaging format. Led by our certified educators and experienced coaches, this fixed scheduled program helps you to learn with a variety of SaaS colleagues from companies around the world.
PRIVATE EDUCATION, flexible schedule

Grow Your Team

Elevate your team's professional development to highest potential by growing your team through our private education programs. Our programs are customized throughout the entire learning experience on a flexible schedule with a dedicated certified instructor. Your program will be completely tailored to align with company practices and needs from registration through our learning platform,  from course curriculum and session objectives, and more.
"If you want to train up
your Customer Success team to operate at a higher level, or even level out the playing field for a team of varying experience levels and backgrounds, Growth Molecules™ is the best in the biz!"

Melissa McMillan

VP of Customer Success
Screencastify
"Growth Molecules™ led a comprehensive training program for our CSM team. Our team was well versed within specific knowledge of the medical and urgent care market, but needed help in the art and science of being a CSM for a recurring revenue software company."

Brian Wilson

Chief Client Officer,
Experity

Training
Benefits the
Growth Molecules
Way

Get Closer To Your Goals

Joining Growth Molecules™ Academy™ will enhance, enrich and support your growth and elevate your career or interest in Customer Success! With a wide variety of learning from those entering the industry to those leading the way.

Get Started Today with Training that will Enable You and your Customer Success Team.
Write your awesome label here.

The Growth Molecules™ Education Series are
CSA Accredited

Our Academy with your words

#is unexpected | #is awesome | #has real-life scenarios | #a worthwhile investment | #is the best

“We brought in Growth Molecules™ for executive coaching, and to help our team build scalable processes across our customer segments, an investment that paid off immediately.

Our team is applying the new frameworks they learned to real-life scenarios with a revived sense of purpose and intentionality.”





Yumi Totani
Head of Customer Success
“The Growth Molecules™ team came in and quickly created an amazing transformation for Givelify. They collaborated with our teams to create profound change that led to greater team cohesiveness; enabling everyone to forge better customer relationships and increase product adoption. The Growth Molecules™ vision for our team helped us to see where we had gaps while giving us hope that we could continue to grow while launching new systems and creating new processes — helping our team operate at a much higher calibre.”

Walle Mafolasire
Founder
“Emilia is an outstanding leader and mentor. She readily identifies areas to use technology to scale and improve processes. She designed our end-to-end on-boarding process and gathered feedback from customers so that we were continually improving our performance. She also designed and led our customer webinar program. Emilia has managed large teams and has also been a high performer working with a number of successful start-ups. I highly recommend Emilia and would be delighted to work with her again.”

Lorna Henri
VP of Customer Success