EDUCATION FOR CUSTOMER
REVENUE TEAMS
REVENUE TEAMS
Choose Your Learning Path
self-paced & interactive
Invest in yourself on your own time and at your own pace.
We offer opportunities for you to learn as you need, and grow when you can.
QUICK START TO YOUR
SUCCESS
Enrolled courses or programs are available instantly and at your own pace. Pause and return to your content anytime that best serves your learning needs and busy schedule.
INTERACTIVE &
ENGAGED LEARNING
Our pre-recorded asynchronous courses offer self-paced opportunities to engage and interact with our CSA certified curriculum and a variety of topics to choose from.
DIGITAL MATERIALS & RESOURCES
Our self-pace offerings provide learning checkpoints along the course(s) and completion certificates for your dedication and growth.
Live, virtual led training
Our expert-led, synchronous programs offer live collaborative and interactive learning opportunities
with Customer Success Leaders and Learners from all over the world
LEVEL 1
FOUNDATIONS
CSMs and other customer facing teams learn how to professionally build and lead customer relationships with effective meeting practices to mastering the art of 'nojitsu' to feel confident in having difficult conversations.
LEVEL 2ADVANCED
Expand your knowledge on customer personas, customer journeys and playbooks, leading impactful Business Reviews, and how to lead a team with confidence.
LEVEL 3LEADERSHIP
Develop and enrich yourself as a leader who wants to inspire and thrive with your team, enriching a deeper understanding in metrics, customer scorecards, effective coaching, and being a servant leader.
CUSTOMIZED PROGRAMMING, training & workshops
Perfect for your next Company Kick Off Event or Professional Development Plan,
together we can collaborate and design a customized certification program that meets the needs of both your team and company goals.
ACCREDITED & ACTIONABLE
Our accredited education series curriculum by the Customer Success Association will provide your team actionable and meaningful strategies they can use instantly upon learning.
CUSTOMIZED & PERSONALIZED
We take time to partner with you to tailor the program to be aligned with company goals, needs, and terminology. From the course session work to the course guides and activities, all content aligns back to your company or organization.
EMPOWERING & ENGAGING
Providing safe and engaging opportunities to connect and interact, our method of teacher by way of learning through conversation allows your team feel energized from each other and empower one another.
Training
Benefits the
Growth Molecules™
Way
Accredited
Our education series is accredited by the Customer Success Association. There are knowledge checks throughout the series to ensure the students retain the information and a final case study question where the students apply what they learned to real-life scenarios.
Actionable
Your team can start using the concepts they learn in the series immediately after the classes. The sessions are highly interactive and engaging whether they are live or over Zoom. Breakout sessions, polls & role plays are incorporated in all courses.
Customized
We work with clients to understand what key challenges the team is experiencing and deliver experiences to positively impact businesses and teams. Sessions are offered via Zoom or in person.
Empowering
We coach and educate teams on the power of Emotional Intelligence, Tone, and apply leadership strategies in all of our classes. Students complete the sessions with not only a certification but empowerment to feel more confident to lead customer relationships.
Write your awesome label here.
The Growth Molecules™ Education Series are
CSA Accredited
Our Academy with your words
#is unexpected | #is awesome | #has real-life scenarios | #a worthwhile investment | #is the best
“We brought in Growth Molecules™ for executive coaching, and to help our team build scalable processes across our customer segments, an investment that paid off immediately.
Our team is applying the new frameworks they learned to real-life scenarios with a revived sense of purpose and intentionality.”
Our team is applying the new frameworks they learned to real-life scenarios with a revived sense of purpose and intentionality.”
Yumi Totani
Head of Customer Success
“The Growth Molecules™ team came in and quickly created an amazing transformation for Givelify. They collaborated with our teams to create profound change that led to greater team cohesiveness; enabling everyone to forge better customer relationships and increase product adoption. The Growth Molecules™ vision for our team helped us to see where we had gaps while giving us hope that we could continue to grow while launching new systems and creating new processes — helping our team operate at a much higher calibre.”
Walle Mafolasire
Founder
Founder
“Emilia is an outstanding leader and mentor. She readily identifies areas to use technology to scale and improve processes. She designed our end-to-end on-boarding process and gathered feedback from customers so that we were continually improving our performance. She also designed and led our customer webinar program. Emilia has managed large teams and has also been a high performer working with a number of successful start-ups. I highly recommend Emilia and would be delighted to work with her again.”
Lorna Henri
VP of Customer Success
VP of Customer Success
Our Customers and Partners
Our goals are twofold: Help people grow while building processes that scale. We work with companies and individuals seeking to level-up their skills and implement strategies and technology systems that scale.
